HAPPY LODGINGS
TERMS & CONDITIONS
Effective Date: 22 March 2015
Last Updated: 1 October 2026
These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern access to and use of the Happy Lodgings website, platform, services and related facilities (collectively, the “Platform”).
Happy Lodgings is a product/division operated by:
Felda Rental Services Private Limited
26, Second Floor, Building Number 6,
Badarpur, New Delhi – 110044, India
GSTIN: 07AADCF3826D1ZY
CIN: U74999DL2018PTC333095
Website: Happy Lodgings
For the purposes of these Terms, Felda Rental Services Private Limited may be referred to as “Happy Lodgings”, “we”, “us”, “our” or “Platform”.
These Terms apply to both Property Owners/Hosts (“Owners”) and Guests (“Guests”) who access, register with, communicate through, or use the Platform.
By accessing or using the Platform, creating an account, submitting a property listing, making a booking enquiry, confirming a reservation, purchasing a membership, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, you should not use the Platform.
1. DEFINITIONS
For these Terms:
“Platform” means the Happy Lodgings website, digital platform, booking facilities, host facilities, communication facilities and related services operated by Felda Rental Services Private Limited.
“Owner”, “Host” or “Property Owner” means a person, company, business or other legal entity that owns, manages, controls or is legally authorised to offer accommodation through the Platform.
“Guest” means an individual or entity seeking, enquiring about, or booking accommodation through the Platform.
“Property” means a holiday home, vacation rental, apartment, villa, house, room or other accommodation listed through the Platform.
“Booking” or “Reservation” means a confirmed accommodation reservation between an Owner and Guest.
“Booked Night” means one confirmed overnight reservation for one accommodation unit made through the Happy Lodgings Platform, subject to the conditions in these Terms.
“Membership” means a paid subscription purchased by an Owner for access to applicable Happy Lodgings host services.
2. NATURE OF THE HAPPY LODGINGS PLATFORM
2.1 Happy Lodgings is a digital vacation rental platform designed to connect Property Owners with Guests seeking short-term accommodation.
2.2 Happy Lodgings provides technology, listing, promotional, communication and booking-facilitation services.
2.3 Unless expressly stated otherwise, Happy Lodgings does not own, operate, manage or control the Properties listed on the Platform.
2.4 The accommodation agreement is primarily between the Owner and Guest.
2.5 Happy Lodgings is not a party to the underlying accommodation agreement between the Owner and Guest.
2.6 Owners remain responsible for their Properties, including their legality, condition, safety, availability, pricing, taxes, insurance, cancellation policies, guest payments and fulfilment of confirmed reservations.
2.7 Guests are responsible for reviewing the Property information, pricing, house rules, cancellation terms, payment arrangements and other applicable booking conditions before confirming a reservation.
3. ELIGIBILITY TO USE THE PLATFORM
3.1 Users must provide accurate and complete information when creating an account, submitting a Property listing or making a booking enquiry.
3.2 Users must have the legal capacity to enter into a binding agreement under the laws applicable to them.
3.3 A person booking accommodation on behalf of another person represents that they have authority to make the booking and communicate the applicable booking terms to all members of the travelling party.
3.4 Happy Lodgings may request additional information where reasonably necessary to verify an account, Property, booking or transaction.
3.5 We may suspend or restrict access where information provided by a User is materially false, misleading, fraudulent or incomplete.
4. PROPERTY OWNER REGISTRATION AND LISTINGS
4.1 An Owner represents and warrants that they:
legally own or are authorised to rent the Property;
have all licences, registrations, permissions and approvals required for the Property;
are legally permitted to offer the Property for vacation or short-term rental;
have authority to enter into agreements with Guests;
will provide accurate Property information; and
will comply with all applicable laws and regulations.
4.2 Owners must provide accurate and current information regarding:
Property description;
photographs;
location;
accommodation capacity;
amenities;
facilities;
availability;
prices;
cleaning fees;
security deposits;
house rules;
cancellation terms;
check-in and check-out information; and
any material restrictions or requirements.
4.3 Owners must promptly update information where it changes.
4.4 Happy Lodgings may edit, format or improve listing content for presentation, search, marketing or technical purposes, provided that such changes do not intentionally misrepresent the Property.
4.5 Happy Lodgings may remove or suspend a listing where it reasonably believes that the listing violates these Terms, applicable law, Platform policies or the rights of another person.
5. OWNER MEMBERSHIP PLANS
Owners may purchase an available Happy Lodgings membership plan.
Current plans are:
Host Elite – €249
Term: 1 year
Premier Host – €349
Term: 2 years
Super Host – €399
Term: 3 years
The applicable membership begins after successful receipt and verification of the subscription payment.
Membership benefits may include, depending on the selected plan:
Property listing;
listing promotion;
platform access;
owner support;
enhanced listing visibility;
customer support;
dashboard facilities;
marketing facilities;
calendar and availability facilities; and
other services expressly included with the selected membership.
The specific services available may vary according to the membership plan and technical availability.
6. SUBSCRIPTION FEES
6.1 The Owner shall pay the applicable membership subscription fee in accordance with the selected plan.
6.2 Happy Lodgings does not charge Owners a commission on accommodation bookings generated through the Platform.
6.3 Except for the applicable subscription fee, Happy Lodgings does not ordinarily charge mandatory:
booking commission;
reservation commission;
accommodation transaction commission;
booking service fee; or
cancellation commission.
6.4 Third-party fees, including bank charges, card-processing charges, payment gateway charges or other charges imposed by a third-party payment provider, are separate from Happy Lodgings fees.
6.5 Subscription fees are generally non-refundable except where a refund is expressly provided under these Terms, an applicable Owner agreement, is agreed by Happy Lodgings in writing, or is required by applicable law.
7. 55 BOOKED NIGHTS BOOKING GUARANTEE
7.1 Subject to the conditions in these Terms, Happy Lodgings provides an Owner Booking Guarantee of a minimum of:
Fifty-five (55) Booked Nights during each completed twelve-month period of an active applicable subscription.
7.2 The guarantee applies as follows:
Host Elite:
Minimum 55 Booked Nights during the one-year subscription period.
Premier Host:
Minimum 55 Booked Nights during each completed twelve-month period.
Super Host:
Minimum 55 Booked Nights during each completed twelve-month period.
7.3 A “Booked Night” means one confirmed overnight reservation for one accommodation unit made through the Happy Lodgings Platform.
7.4 A reservation qualifies where:
the reservation has been validly confirmed;
it relates to an available accommodation unit listed by the Owner; and
it remains valid under the applicable booking and cancellation terms.
7.5 The following do not qualify as Booked Nights:
fraudulent reservations;
duplicate reservations;
test reservations;
reservations where payment was unsuccessful;
reservations that were never validly confirmed;
reservations cancelled before check-in where the Guest has no remaining payment obligation; or
reservations resulting from misuse or manipulation of the Platform.
7.6 A valid no-show reservation may count where the reservation remains valid and the Guest remains financially liable under the applicable cancellation or no-show policy.
8. CONDITIONS OF THE BOOKING GUARANTEE
The Booking Guarantee applies only while the Owner:
maintains an active listing;
provides complete and accurate Property information;
maintains reasonable availability;
keeps the calendar accurate;
complies with Platform rules;
honours confirmed bookings; and
does not engage in fraudulent, misleading or abusive conduct.
Repeated unjustified cancellation or refusal to honour confirmed reservations may result in loss of eligibility for the Booking Guarantee.
The Booking Guarantee does not mean that Happy Lodgings guarantees a specific revenue amount, rental price, occupancy rate or financial return.
The guarantee relates to the number of qualifying Booked Nights only.
9. BOOKING GUARANTEE REFUND
9.1 If Happy Lodgings fails to achieve 55 qualifying Booked Nights during an applicable completed twelve-month guarantee period, an eligible Owner may submit a written refund request.
9.2 For the €249 Host Elite one-year membership, an eligible Owner may request a refund of the subscription fee paid.
9.3 For the €349 Premier Host membership, the annual value attributable to each guarantee period is €174.50.
9.4 For the €399 Super Host membership, the annual value attributable to each guarantee period is €133.00.
9.5 A failure to achieve 55 qualifying Booked Nights during one annual period does not automatically entitle an Owner to a refund of the entire multi-year membership.
9.6 Refund requests must be submitted in writing within 30 calendar days after completion of the applicable twelve-month guarantee period.
9.7 Happy Lodgings may verify booking records, listing status, availability, Owner compliance and other relevant information before approving a refund.
9.8 Once approved, an applicable refund will ordinarily be processed within 15 business days, using the original payment method where reasonably possible.
10. OWNER-CONTROLLED PRICING
10.1 Owners retain authority to determine the accommodation price for their Property.
10.2 Owners may determine:
nightly rates;
weekly rates;
monthly rates;
seasonal rates;
event rates;
promotional rates;
cleaning charges; and
security deposits.
10.3 Owners are responsible for ensuring that their prices comply with applicable laws and their own commercial and tax obligations.
10.4 Any applicable fees must be disclosed to Guests before booking confirmation.
11. GUEST PAYMENTS
11.1 Accommodation payments are generally made directly between the Guest and Owner.
11.2 Happy Lodgings does not ordinarily collect, hold, receive or transfer accommodation rental payments on behalf of Owners.
11.3 Happy Lodgings is not a payment intermediary between the Owner and Guest.
11.4 The Owner is responsible for communicating the applicable payment schedule to the Guest before confirmation.
11.5 Where the Owner uses the standard payment schedule offered through the Platform, the Guest may be required to pay:
50% upon booking confirmation; and
the remaining 50% between one and two weeks before arrival.
11.6 An Owner and Guest may agree to another payment arrangement where permitted by the applicable booking terms.
11.7 Any dispute concerning an accommodation payment made directly to an Owner shall primarily be resolved between the Owner and Guest.
12. CLEANING FEES AND SECURITY DEPOSITS
12.1 Owners may charge reasonable cleaning fees where permitted by applicable law.
12.2 Any cleaning fee must be clearly disclosed before booking confirmation.
12.3 Owners may require a security deposit where legally permitted.
12.4 Security deposit requirements must be disclosed before the booking is confirmed.
12.5 Security deposits are collected, held and returned by the Owner directly unless otherwise expressly stated.
12.6 Disputes relating to security deposits shall primarily be resolved between the Owner and Guest.
13. GUEST BOOKINGS
13.1 Guests should carefully review the Property listing and booking conditions before confirming a reservation.
13.2 A confirmed reservation creates booking obligations between the Owner and Guest.
13.3 The booking may include specific terms concerning:
dates;
number of Guests;
accommodation price;
payment schedule;
cancellation;
cleaning;
security deposit;
check-in;
check-out;
house rules;
pets;
smoking;
occupancy limits; and
other Property-specific requirements.
13.4 Property-specific booking terms may supplement these general Terms.
13.5 In the event of a conflict concerning a specific confirmed booking, the applicable booking terms communicated to the Guest before confirmation shall apply to that reservation, subject to applicable law.
14. CANCELLATION AND REFUNDS
14.1 Each Property may have its own cancellation policy.
14.2 The applicable cancellation policy should be communicated or displayed to the Guest before booking confirmation.
14.3 Once a booking has been confirmed, the applicable cancellation and refund terms govern the reservation, subject to applicable law.
14.4 Where a Guest is entitled to a refund, the refund is generally handled directly between the Owner and Guest because Happy Lodgings does not ordinarily hold accommodation rental funds.
14.5 Happy Lodgings is not responsible for funding refunds from its own funds unless expressly agreed otherwise.
14.6 Owners should not repeatedly cancel confirmed reservations without valid justification.
14.7 Repeated unjustified cancellations may result in suspension or removal of the listing and may affect eligibility for the Booking Guarantee.
15. OWNER RESPONSIBILITIES
Owners are responsible for:
15.1 maintaining all licences, permits, registrations and approvals required for the Property;
15.2 maintaining the Property in a safe, clean and reasonably maintained condition;
15.3 providing accurate Property information;
15.4 maintaining accurate availability;
15.5 responding reasonably promptly to Guest enquiries;
15.6 honouring confirmed reservations;
15.7 providing agreed check-in and check-out arrangements;
15.8 complying with applicable safety requirements;
15.9 maintaining appropriate insurance;
15.10 complying with applicable tax obligations;
15.11 issuing invoices, receipts or other documentation where legally required;
15.12 handling Guest payments;
15.13 handling security deposits;
15.14 handling Property damage claims; and
15.15 complying with applicable local laws and regulations.
16. GUEST RESPONSIBILITIES
Guests agree to:
provide accurate booking information;
provide accurate contact information;
make required payments on time;
comply with the Property’s house rules;
respect occupancy limits;
respect neighbours and surrounding properties;
use the Property responsibly;
avoid unlawful activity;
avoid causing unreasonable damage;
report material problems to the Owner promptly;
comply with check-in and check-out requirements; and
leave the Property in a reasonable condition.
Guests may be responsible for damage caused by themselves or members of their travelling party, subject to applicable law and the applicable booking terms.
17. PROPERTY DAMAGE
17.1 Happy Lodgings does not provide property insurance.
17.2 Any damage protection provisions or Platform assistance do not constitute an insurance policy or an unconditional guarantee of reimbursement.
17.3 Owners are responsible for obtaining appropriate property, rental and liability insurance.
17.4 Where damage occurs, Owners should document the damage through photographs, invoices, repair estimates or other reasonable evidence.
17.5 Damage and security-deposit disputes should primarily be resolved between the Owner and Guest.
17.6 Happy Lodgings may, where reasonably possible, assist with communication or documentation but such assistance does not make Happy Lodgings financially responsible for the damage.
18. PLATFORM COMMUNICATIONS
18.1 Happy Lodgings may facilitate communication between Owners and Guests through:
the Platform;
email;
telephone;
messaging facilities;
account dashboards; or
other communication methods made available by Happy Lodgings.
18.2 Users must communicate honestly and professionally.
18.3 Users must not use the Platform to send fraudulent, abusive, threatening, discriminatory, unlawful or misleading communications.
18.4 Happy Lodgings may take reasonable action where communications violate these Terms or applicable law.
19. CALENDAR AND AVAILABILITY
19.1 Owners are responsible for maintaining accurate availability information.
19.2 Owners must make reasonable efforts to prevent double bookings.
19.3 Where calendar synchronization or third-party calendar integration is available, it may be provided subject to technical limitations.
19.4 Happy Lodgings does not guarantee uninterrupted or error-free synchronization with third-party systems.
19.5 Owners remain responsible for verifying their calendar and booking availability.
20. THIRD-PARTY SERVICES
20.1 The Platform may interact with or contain references to third-party services, payment providers, calendar systems, websites or other technology.
20.2 Third-party services may have their own terms and privacy policies.
20.3 Happy Lodgings is not responsible for the independent acts, omissions, availability, security or policies of third-party services.
20.4 Any fees charged by third-party providers are separate from Happy Lodgings fees.
21. USER CONTENT AND PROPERTY MATERIALS
21.1 Owners retain ownership of photographs, descriptions, logos and other materials they submit to Happy Lodgings, subject to the rights granted below.
21.2 By submitting content to the Platform, an Owner grants Happy Lodgings a non-exclusive, worldwide, royalty-free licence to use, reproduce, format, display, distribute and promote that content for purposes connected with operating and marketing the Platform and the listed Property.
21.3 Owners confirm that they have the necessary rights and permissions to submit such content.
21.4 Users must not upload content that infringes another person’s intellectual property, privacy or other legal rights.
22. INTELLECTUAL PROPERTY
22.1 The Happy Lodgings name, logo, website design, software, graphics, text, trademarks, service marks and other Platform materials are owned by or licensed to Happy Lodgings or its applicable rights holders.
22.2 Users may not copy, reproduce, modify, distribute, sell, license or commercially exploit Platform materials without prior written permission, except where permitted by law.
22.3 Nothing in these Terms transfers ownership of Happy Lodgings intellectual property to a User.
23. PROHIBITED ACTIVITIES
Users must not:
use the Platform for unlawful purposes;
provide fraudulent information;
impersonate another person;
create fake bookings;
manipulate booking statistics;
manipulate or abuse the Booking Guarantee;
attempt to circumvent Platform security;
interfere with Platform operation;
upload malware or harmful code;
scrape or systematically copy Platform content without permission;
use the Platform to facilitate fraud;
engage in harassment or threats;
publish misleading Property information; or
use another person’s account without authorisation.
Happy Lodgings may suspend or terminate accounts involved in prohibited activities.
24. SUSPENSION AND TERMINATION
24.1 Happy Lodgings may suspend, restrict or terminate a User’s account or listing where the User:
engages in fraudulent activity;
provides materially false information;
repeatedly cancels confirmed bookings without valid justification;
misuses the Platform;
violates applicable law;
violates material Platform rules;
materially breaches these Terms; or
creates a significant risk to other Users or the Platform.
24.2 Owners may request termination of their membership by written notice.
24.3 Voluntary early termination does not automatically create a right to a refund of subscription fees already paid, except where expressly provided under the applicable refund provisions or required by applicable law.
24.4 Termination does not automatically release an Owner from confirmed booking obligations that arose before termination.
24.5 Where reasonably possible, confirmed reservations should continue to be honoured unless performance is prevented by circumstances outside the Owner’s reasonable control or otherwise permitted by the applicable booking terms.
25. TAXES
25.1 Owners are responsible for determining, reporting and paying taxes applicable to rental income received from their Properties.
25.2 Owners are responsible for any local accommodation taxes, tourist taxes, VAT/GST or other taxes applicable to their rental activity where required by law.
25.3 Guests are responsible for any taxes or charges that are expressly disclosed as payable by the Guest.
25.4 Happy Lodgings does not provide individual tax advice to Owners or Guests.
26. DATA PROTECTION AND PRIVACY
26.1 Happy Lodgings may collect and process personal information necessary to operate the Platform and provide its services.
26.2 Personal information will be processed in accordance with the Happy Lodgings Privacy Policy and applicable data-protection laws.
26.3 Owners must also comply with applicable privacy and data-protection obligations when receiving or processing Guest information.
26.4 Personal information should only be used for legitimate purposes connected with bookings, accommodation services, communication and fulfilment of contractual obligations.
27. CONFIDENTIALITY
Users shall reasonably protect confidential commercial, financial, personal and operational information received through the Platform.
This obligation does not apply where disclosure:
is required by law;
is necessary to perform a booking;
is required by a competent authority; or
concerns information that is already publicly available through lawful means.
28. PLATFORM AVAILABILITY
Happy Lodgings will make reasonable efforts to maintain Platform availability.
However, the Platform may occasionally be unavailable because of:
maintenance;
technical failures;
hosting problems;
internet or telecommunications failures;
third-party service interruptions;
security incidents;
upgrades;
circumstances beyond our reasonable control; or
other technical or operational reasons.
Happy Lodgings does not guarantee that the Platform will always be available, uninterrupted or error-free.
29. FORCE MAJEURE
Neither party shall be considered in breach to the extent that performance is prevented or materially affected by circumstances beyond reasonable control, including:
natural disasters;
government restrictions;
travel bans;
war;
civil unrest;
public health emergencies;
pandemics;
government evacuation orders; or
comparable extraordinary circumstances.
The affected party should provide reasonable notice and supporting documentation where practicable.
30. LIMITATION OF LIABILITY
30.1 To the maximum extent permitted by applicable law, Happy Lodgings operates as a digital platform connecting Owners and Guests.
30.2 Happy Lodgings is not responsible for:
the condition of a Property;
Property damage;
theft;
personal injury occurring at a Property;
Guest or Owner misconduct;
loss of rental income;
disputes between Owners and Guests;
Guest payment disputes;
security-deposit disputes;
cancellation disputes;
inaccurate information supplied by Users;
acts or omissions of Owners or Guests; or
losses arising from events outside Happy Lodgings’ reasonable control.
30.3 The Owner remains responsible for the Property, its condition, legality, safety, pricing, cancellation policy, Guest payments, taxes, insurance and fulfilment of confirmed reservations.
30.4 Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
30.5 Nothing in these Terms is intended to remove any mandatory rights available to consumers under applicable law.
31. NO GUARANTEE OF OCCUPANCY OR INCOME
Except for the specific 55 Booked Nights Booking Guarantee expressly described in these Terms and any applicable Owner agreement, Happy Lodgings does not guarantee:
a specific number of bookings;
a specific occupancy rate;
a specific rental income;
a specific revenue amount;
a specific Guest profile;
a particular search ranking; or
a particular financial result.
The 55-night guarantee is subject to all eligibility and refund conditions stated in these Terms.
32. DISPUTES BETWEEN OWNERS AND GUESTS
32.1 Owners and Guests should first attempt to resolve disputes directly and in good faith.
32.2 Happy Lodgings may assist with communication where reasonably possible.
32.3 Such assistance does not make Happy Lodgings a party to the underlying accommodation agreement.
32.4 Happy Lodgings may request relevant documentation when assisting with a dispute.
32.5 Owners and Guests remain primarily responsible for resolving disputes arising from their accommodation agreement.
33. GOVERNING LAW AND JURISDICTION
33.1 These Terms shall be interpreted in accordance with applicable law.
33.2 Where mandatory consumer-protection or other applicable laws provide a User with rights that cannot lawfully be excluded, those rights remain unaffected.
33.3 The parties should first attempt to resolve disputes amicably through good-faith communication.
33.4 Where a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of a competent court as determined by applicable mandatory law.
34. CHANGES TO THESE TERMS
34.1 Happy Lodgings may update these Terms from time to time to reflect changes to:
Platform services;
business operations;
technology;
legal requirements;
security requirements; or
other operational matters.
34.2 The updated Terms will be published on the Platform with an updated effective or revision date.
34.3 Where required by applicable law, Users will receive appropriate notice of material changes.
34.4 Continued use of the Platform after the effective date of updated Terms may constitute acceptance of the updated Terms to the extent permitted by law.
35. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to the extent permitted by applicable law.
36. NO WAIVER
Failure by Happy Lodgings to enforce a provision of these Terms does not constitute a waiver of its right to enforce that provision later.
37. ENTIRE AGREEMENT
These Terms, together with:
the applicable Owner subscription agreement;
applicable Property-specific booking terms;
the Privacy Policy;
applicable Platform policies; and
other written terms expressly incorporated into a transaction,
constitute the applicable agreement governing use of the Platform.
Where a signed Owner Agreement contains specific terms that conflict with these general Website Terms concerning the Owner’s subscription, the signed Owner Agreement shall prevail to the extent of that conflict.
38. CONTACT INFORMATION
For questions concerning these Terms, Platform services, memberships, bookings or other matters, Users may contact Happy Lodgings through the contact details published on the official website.
Happy Lodgings
A product/division of
Felda Rental Services Private Limited
Registered Address:
26, Second Floor, Building Number 6,
Badarpur, New Delhi – 110044, India
CIN: U74999DL2018PTC333095
GSTIN: 07AADCF3826D1ZY
39. USER ACKNOWLEDGEMENT
By using Happy Lodgings, the User confirms that they:
have read and understood these Terms & Conditions;
agree to comply with the applicable Terms;
understand that Happy Lodgings operates as a digital platform;
understand that accommodation arrangements are primarily between Owners and Guests;
understand that Guest accommodation payments are generally made directly to Owners;
understand that Happy Lodgings does not charge Owners a booking commission;
understand the conditions applicable to the 55 Booked Nights Booking Guarantee;
understand that the Booking Guarantee is subject to eligibility and refund conditions;
understand that Happy Lodgings does not provide property insurance;
understand that Owners remain responsible for the legality, safety and operation of their Properties; and
agree to comply with applicable laws and Platform policies.
By continuing to access or use the Happy Lodgings Platform, you acknowledge your acceptance of these Terms & Conditions.
© Felda Rental Services Private Limited. All rights reserved.
